Disclaimer

This website is intended primarily for the members and benefit recipients of the School Employees Retirement System (SERS) to provide a general overview of the system and its benefits. Information on this website is not a guarantee of the type or amount of any benefits. SERS attempts to keep information accurate and up-to-date but cannot assure that all information is correct. Thus, SERS does not guarantee the completeness or accuracy of the information or results obtained from its use. If you need additional information, please contact us.

Privacy Statement

SERS has developed this policy to provide safeguards to its participants who use this website to obtain general information or access their accounts.

Security

It is SERS’ intent to safeguard the integrity of its communications and computer hardware and software through reasonable and appropriate security measures. Your member account information accessible through this site is protected by security measures including authentication, monitoring, auditing, and encryption. E-mail communications between you and SERS, other than the SERS secured web forms, are not protected by these security measures.

Collection of Personal Information

The information we receive from your visit depends on the services you use and the information you provide while at this website. SERS is committed to protecting the confidentiality of the personal account records of its members. Federal and state law protects these rights. Personal information is not sold, and will not be distributed, to unaffiliated third parties except as required by law. All information is used exclusively by SERS to perform its duties and obligations as a retirement system.

Browsing

If you browse through this website and look at, print, and download forms, publications, and general information, no personally identifying information about you is revealed or recorded. We do automatically collect and maintain the following information about your visit:

• The domain and name of the service provider from which you accessed our website. The domain indicates what type of service provider you are connecting from, e.g., a commercial carrier, a governmental entity, or university. The name of the service provider tells us which provider you are using without disclosing any of your personal information or your individual email address.
• The date and time you accessed our website.
• The Internet address of the website from which you linked directly to us.

This information is used solely to help us improve our online services by determining how often our Website is visited and which areas of the site are visited most to gauge overall interest. We do not track or record information about individuals and their visits.

We do make limited use of cookies, but only to maintain your website visit. A cookie is a small amount of data sent by a website server and transferred to your hard drive as a means to monitor your use of the site. SERS does not use cookies to collect personal information on website users.

Accessing Individual Account Information

As a service, we provide our members with online access to their own member account information. We require user IDs and passwords, and use data encryption and third-party verification to protect your member account information. In order to access your member account information through our Website, you will need to provide your user ID and password. In order to establish your user ID and password, you must provide your Social Security number, birth date, and ZIP code. Accessing your account information online is voluntary. If you choose not to utilize our online account information service, you will still be able to use all other features of our website. You may also contact SERS by telephone or through U.S. mail or by visiting our office. You may request deactivation of online access to your account by contacting our office at 800-878-5853.

We make every effort to provide you with the most current and accurate information. Your account information is subject to change because of an audit or because of new or different data provided by you or your employer. If you believe that personal information that you provided to SERS contains inaccuracies or needs to be updated, please contact SERS and provide updated information.

Using Email

When you use email to request additional or different services, the information we receive depends on the information you provide to us in your message. Depending on the purpose of your email, SERS staff will use the information you provided to respond appropriately and maintain necessary copies of your email. This may be done by responding to you through email, regular mail or by telephone; or by addressing issues you identify. The Retirement System does not provide personal account information through emails. SERS is not responsible for unauthorized access by third parties to personal information you reveal in your email messages. E-mail communications between you and SERS, other than the SERS secured web forms, are not protected by encryption or other special security measures.

Copyright/Unauthorized Use

The School Employees Retirement System of Ohio (SERS) maintains this site. Visitors may download material on this site for personal or non-commercial informational use only. No materials may be reproduced for profit. Modification or use of SERS materials, or use for any other purpose, is a violation of the SERS copyright.

Other than the uses stated above, no information from this site may be reproduced, or distributed in any way, without the prior written consent of SERS. Any approved reuse must contain a proper citation of SERS permission for reuse. For permission to reuse SERS copyrighted material or to link to this site, please contact SERS at (614) 222-5913 or web@ohsers.org. The SERS logo and benefits calculators may not be reproduced for any purpose.

Unauthorized attempts to upload information or change information on this website, tampering with or modification of this system, including supporting hardware or software, are strictly prohibited and may be subject to criminal prosecution.